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Latest Customer Service / Front Desk Job Vacancies in Nigeria

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We are aware that the Customer Service Department is a core function critical to the success of many business sectors, from retail to Banking to Healthcare, and that’s why we have taken the pain to compile a list of Customer Service related jobs just for you!

1.) Front Desk Officer – Washryte Limited

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

  • The Front Desk Officer is the first contact of the organization, therefore the officer acts as the face of the company, and she represents the first point of contact with customers and handles all stages of the customer’s inquiries.
  • The Front Desk Officer shall be responsible confirming customer’s service and accommodate special requests whenever possible.
  • The Front Desk Officer serves as a sales and marketing representative, marketing all company’s services to new and potential customers and also updates existing customer with newly introduced service.

Responsibilities

  • Resume work 5 days a week on shifts.
  • Sell available service to the customers.
  • Receive all incoming calls on the company’s official line.
  • Be responsible for redirecting calls when needed and keep record of messages.
  • Attend to customer’s call, request/complaints directed at the company.
  • Verify the customer’s method of payment and follows established procedures.
  • Provide detail sales report summary to the Accountant.
  • Provide adequate report of operations, challenges to appropriate authorities.
  • Be responsible for counting the coins from the previous day operations by 8am.
  • The coins, transfer and card receipts shall be recorded in the provided register.
  • Communicate information to the appropriate quarters.
  • Be responsible for weighing customer’s laundry before assigning a Floor Attendant, so as to avoid machine overload.
  • Be responsible for assigning drop off laundry to the Floor Attendant on duty.
  • Ensure that her workstation is constantly tidy.
  • Take stock daily of items in the store.
  • Confirm items supplied before adding to the stock in the store.
  • Attend to all other duties as assigned by management.

Education & Experience

  • HND / BSc in any field.
  • Must have 1 – 2 years proven work experience as a Receptionist, Front Office Representative or similar role.
  • Customer service attitude.
  • Experience working in laundry services is an added advantage.

Knowledge:

  • In-depth industry and market knowledge
  • Data Management
  • Customer Relationship Management
  • Business Management
  • Sales and Negotiation
  • Team Management

Skills:

  • Good Communication skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Leadership Skills
  • Management skills Latest Customer Service / Front Desk Job Vacancies in Nigeria
  • Presentation skills
  • Reporting skills.
  • Interpersonal skills
  • Problem Solving Skills
  • Motivation for Sales
  • Time Management

Behavioural Competencies:

  • Integrity
  • Fairness
  • Ability to be resourceful and proactive when issues arise
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Consistent
  • Excellent organizational skills
  • Resilient
  • Independent
  • Adaptable

Quality / Technical Competencies:

  • Data Management
  • Proficiency in Microsoft Office Suite
  • Computer and Information technology appreciation
  • Customer Retention Management Latest Customer Service / Front Desk Job Vacancies in Nigeria

Application Closing Date
2nd August, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter (as the body of the email) to: recruitment@washryte.com using the Job Title as the subject of the mail.

Note: The candidates who reside between Lekki-Ajah axis and Lekki-Ogudu axis will be fonsidered, shortlisted and contacted.

 

2.) Customer Service Executive – Hobark International Limited (HIL)

Location: Lagos / Port Harcourt – Rivers
Job Type: Full-time

Job Description

  • Responding promptly to customer inquiries (through telephone calls and emails), handle customer complaints and provide appropriate resolution in a timely manner.
  • Ensure customer satisfaction and provide professional customer support.
  • Qualify and build prospects database for Sales team.
  • Present ideas and recommendations for improving customer care and experience.
  • Prepare and send reports on assigned accounts weekly.

Requirements

  • B.Sc. / HND in Economics, Marketing, Business Administration, or any relevant degree.
  •  1 – 3 years Customer Service, Customer Support or Telemarketing experience.

Primary Skills:

  • “B.Sc. / HND in Economics, Marketing, Business Administration, or any relevant d”, “1 – 3 years Customer Service, Customer Support or Telemarketing experience”

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

3.) Administrative Officer & Customer Service Representative – Midley Designs

Location: Abule-Egba, Lagos

Key Responsibilities

  • Oversee and manage daily office operations, ensuring a smooth and efficient workflow.
  • Maintain and update company records, databases, and filing systems.
  • Handle correspondence, prepare reports, and manage office supplies.
  • Coordinate meetings, appointments, and travel arrangements for staff.
  • Assist in the preparation of financial reports and budgets.
  • Ensure compliance with company policies and procedures.
  • Support HR functions, including recruitment, onboarding, and employee records management.
  • Serve as the first point of contact for clients, providing exceptional customer service via phone, email, and in-person.
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Assist clients with product information, order placement, and after-sales support.
  • Maintain accurate and up-to-date customer records and interactions in our CRM system.
  • Collaborate with the design and production teams to ensure customer requirements are met.
  • Process orders, handle billing inquiries, and manage customer accounts.
  • Follow up with customers to ensure satisfaction and address any outstanding issues.
  • Provide feedback to management on customer trends and service improvement opportunities.
  • Liaise with external partners, vendors, and clients as needed.
  • Provide administrative support to various departments as required.

Qualifications

  • Bachelor’s Degree in Business Administration or a related field is preferred.
  • 0 – 3 years relevant work experience.
  • Proven experience in administrative and customer service roles.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
  • Attention to detail and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • High level of discretion and confidentiality.
  • Patience and empathy when dealing with challenging customer situations.
  • Strong interpersonal skills and a customer-focused attitude.

Benefits

  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • Collaborative and creative work environment.

Application Closing Date
7th July, 2024.

How to Apply
Interested and qualified candidates should submit their CV to: midleydesignshr@gmail.com using the Job Title as the subject of the mail.

Note

  • Join Midley Designs and be part of a team that values creativity, quality, and exceptional service.
  • If you are a motivated and adaptable individual with a passion for both administrative duties and customer service, we would love to hear from you.

 

4.) Customer Relationship Manager – Chrysla Development Limited

Location: Asaba, Delta
Employment Type: Full-time

Job Description

  • Communicating with customers through various channels like phone, email, and chat.
  • Understanding customer issues and providing appropriate solutions.
  • Ensuring customer satisfaction and providing professional customer support.
  • Handling complaints, processing orders, and providing information about products and services.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Knowing the products inside and out so that they can answer questions.
  • Working with the Manager to ensure proper customer service is being delivered.
  • You are expected to convince at least one Prospects out of the over 1000 prospects on the company’s database and the new prospect brought in everyday by Sales Personel to buy the companies product.

Requirements

  • Candidates should possess relevant qualifications.
  • Experience: Minimun 1 Year.

Salary

  • N100,000 monthly and target based commission.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: chrysladevelopmentlimited@gmail.com using the Job Title as the subject of the mail.

 

5.) Experience Officer – GIG Mobility

Location: Yenagoa, Bayelsa
Employment Type: Full-time

Job Description

  • Experience Officers represent the first contact of our company with guests.

Responsibilities

  • Sell bus tickets at GIGM terminals to walk-in guest
  • Make and/or change travel reservations for walk-in guest using the online booking system
  • Create and maintain guest reservation records
  • Announce arrival and departure information using the public address system
  • Assist in guest luggage check-in
  • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
  • Adhere to the company’s policy on guaranteed reservations and no-shows.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
  • Resolve service problems by clarifying guest complaint via phone, email and in-person
  • Forward booking/traveling reschedule request to the concerned unit
  • Serve guests by providing service information related to traveling schedule, fare, and payment
  • Promote the online booking, app downloads, and other products and services of the company to customers. Latest Customer Service / Front Desk Job Vacancies in Nigeria

Education and Work Experience

  • Minimum of Bachelor’s Degree or HND in any relevant discipline
  • Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills and Competencies:

  • Excellent Customer Service
  • Effective Written and Verbal Communication
  • Computer Literacy
  • Exceptional time management.
  • Problem-Solving Skills
  • Neat and Professional Appearance
  • Outstanding interpersonal skills.
  • Ability to Stay Calm Under Pressure
  • Organized and Detail-Oriented
  • Able to Work a Flexible Schedule.

Application Closing Date
20th June, 2024.

How to Apply
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the mail.

 

6.) Hospital Front Desk Officer – Skyhigh Medical Centre

Location: Yaba, Lagos
Employment Type: Full-time

Role and Responsibilities

  • Manage incoming calls and follow up with patient regarding their next scheduled appointment
  • Retrieve the patient file Number, get patient details and commence registration accordingly.
  • Prompt response to official mail, calling of dormant clients and patients.
  • Give detailed explanations of services, listen to patients concerns and handle complaints and information and escalate to necessary departments for adequate correction and follow-up
  • Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
  • Ensuring all receivables are remitted to the account department
  • Ensure effective coordination of OPD activities
  • Liaise with HMO’s and other retainership for patient eligibility and approval
  • Attend patients’ enquiries, complain, questions and proffer/render appropriate support and provide
  • Coordinate with HMOs and other retainers to verify patient eligibility. Check patients’ ID to confirm active HMO coverage. Obtain an authorization code before commencing secondary treatments or admission solutions.
  • Ensure daily sales are reconciled with the EMR for proper accounting system
  • Account reconciliation on payment received and expenses incurred in the daily running.
  • Updating Client Information and other database as required
  • Relationship management of all prospective clients and patients
  • Ensure regular updates of Admission bill and payment settlement before discharge
  • Follow up with debtors and ensure prompt payment
  • Ensuring client and patient fill the feedback form accordingly
  • Any other assignment from higher authority

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: dorcashrzendale@gmail.com using the Job Title as the subject of the mail.

 

7.) Marketing and Customer Relations Manager – HiiT PLC

Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

  • Manage CRM functions.
  • Supervise the collection, collation and analysis of Prospects and Customers data for informed marketing decision-making.
  • Sustain and improve on Brand reputation at Territory level.
  • Responsible for the actualization of set Territory’s Marketing and sales Goals/ Objectives.
  • Manage the lead generation and conversion.

Skills and Qualification

  • Must be ICT and Social Media Savvy.
  • Must possess Marketing/Sales Analytical Skills.
  • At least intermediate skills in MS Word and Excel.
  • Good written and verbal communication.
  • Excellent work ethics and Integrity.
  • Creativity and problem-solving Skills.
  • Bachelor’s Degree in Marketing, Mass Communication, or any Social Sciences field with at least 2/2 from an approved Tertiary Institution.
  • A minimum of 2-year proven experience in Marketing and Customer Relations Management in a corporate environment.
  • Generic understanding of the Nigerian ICT Education Sector.

Application Closing Date
30th June, 2024.

How to Apply
Interested and qualified candidates should send their CVs to: hrm@hiitplc.com using the job title as the subject of the mail.

 

8.) Guest Experience Expert – Marriott International

Location: Four Points by Sheraton Ikot Ekpene, Akwa Ibom
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N Latest Customer Service / Front Desk Job Vacancies in Nigeria
Relocation? N
Position Type Non-Management

Position Summary

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications
Education: Latest Customer Service / Front Desk Job Vacancies in Nigeria

Related Work Experience:

  • No related work experience.

Supervisory Experience:

  • No supervisory experience.

License or Certification:

  • None

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online