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PalmPay Limited Job Vacancies (20 Positions)

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PalmPay Limited

PalmPay is a Pan-African fintech company currently operating in Nigeria, Ghana, Tanzania and Kenya and expanding to other markets in 2024. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the following positions below:

1.) Head of Customer Service

Job Title: Head of Customer Service

Location: Ikeja, Lagos
Employment Type: Full-time

 Job Overview

  • The Head of Customer Service at PalmPay Limited will oversee the customer service department, ensuring high standards of customer satisfaction.
  • This role involves strategic planning, team management, process improvement, and driving customer service initiatives.
  • The ideal candidate will be a customer-centric leader with a proven track record in managing customer service operations in a fast-paced environment.

Key Responsibilities
Leadership and Management:

  • Lead, mentor, and manage the customer service team to achieve departmental goals.
  • Develop and implement customer service policies, procedures, and standards.
  • Monitor team performance, provide regular feedback, and conduct performance evaluations.
  • Foster a customer-centric culture within the team.
  • Strategic Planning:
  • Develop and execute the customer service strategy aligned with company goals.
  • Identify and implement best practices to enhance customer satisfaction.
  • Analyze customer service metrics and trends to make informed decisions.
  • Collaborate with other departments to streamline processes and improve the overall customer experience.

Customer Experience:

  • Ensure timely and effective resolution of customer inquiries, complaints, and issues.
  • Implement and manage customer feedback mechanisms to gather insights and improve services.
  • Monitor and enhance the quality of customer interactions across various channels (phone, email, chat, social media).
  • Develop strategies to improve customer retention and loyalty.
  • Process Improvement:
  • Identify opportunities for process optimization and efficiency improvements.
  • Implement technology solutions to automate and enhance customer service operations.
  • Ensure compliance with regulatory requirements and company policies.
  • Reporting and Analysis:
  • Prepare and present regular reports on customer service performance to senior management.
  • Use data and analytics to drive continuous improvement and strategic initiatives.
  • Set and track key performance indicators (KPIs) for the customer service team.

Qualifications

  • Bachelor’s Degree in Business Administration, Management, or a related field.
  • A minimum of 5 years of experience in customer service management, preferably in the Banking industry.
  • Proven leadership and team management skills.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in customer service software and tools.
  • Ability to handle high-pressure situations and make decisions quickly.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Experience in the Banking sector is a must

Personal Attributes:

  • Customer-oriented mindset with a passion for delivering exceptional service.
  • Innovative and proactive approach to problem-solving.
  • Ability to motivate and inspire a team.
  • Strong organizational and multitasking abilities.
  • High level of integrity and professionalism.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

2.) Key Account Associate

Locations: Lagos, Abuja, Kano, Ogun, Enugu, Port Harcourt – Rivers, Ibadan – Oyo
Employment Type: Contract

Job Description

  • As a Key Account Associate specialized in PalmPay’s suite of products – Point of Sale (POS), Pay With Transfer (PWT), merchant loans, collaboration, and online payment services – your core responsibility revolves around identifying, engaging, and fostering relationships with (key) merchants.
  • Your role is pivotal in showcasing and selling these PalmPay offerings to businesses, aligning their needs with the features and benefits of our diverse range of services.

Key Responsibilities

  • Prospecting: Identify and target key merchants and market segments for POS, PWT, merchant loan, collaboration, and online payment solutions, leveraging various channels like online directories, industry gatherings, and referrals.
  • Merchant Engagement/Visitation: Initiate connections with potential clients, establishing strong rapport, and scheduling meetings or demonstrations to illustrate the advantages of adopting PalmPay’s multifaceted suite of services.
  • Needs Analysis: Conduct comprehensive assessments of clients’ business operations, payment procedures, and pain points to discern specific needs and challenges, offering tailored solutions accordingly.
  • Tailored Presentations: Showcase PalmPay’s suite of services in a compelling manner, highlighting features, functionalities, and potential returns on investment, specifically tailored to each merchant’s (Key, High and Small merchant) requirements.
  • Relationship Cultivation: Forge enduring relationships with key decision-makers within client organizations, showcasing expertise, reliability, and responsiveness.
  • Negotiation and Closure: Negotiate pricing, terms, and agreements to secure successful deals, ensuring satisfaction and compliance with company policies.
  • Collaboration: Work closely with internal teams, such as product development and customer support, to address client queries, offer technical insights, and ensure seamless implementation of the chosen services.

 Required Skills and Experience

  • Proven B2B Sales Background: Demonstrated success in B2B sales, particularly within the payments or tech industry.
  • POS Expertise: Strong familiarity with point-of-sale systems.
  • Exceptional Communication: Outstanding communication and interpersonal skills to engage effectively with merchants and establish enduring connections.
  • Solution-Oriented: Ability to grasp complex business processes and tailor solutions to meet unique client needs.
  • Negotiation Skills: Proficiency in negotiation techniques and a track record of successful deal closures.
  • Self-Motivated Team Player: Self-driven, target-oriented, capable of both independent work and effective collaboration within a team setting

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

3.) Technical Support Engineer

Location: Lagos
Employment Type: Full-time

Responsibilities

  • Responsible for troubleshooting, answering questions, and quickly resolving technical issues related to local merchant business.
  • Participate in the research and development implementation of requirements for the merchant ERP and onboarding system.
  • Assist local and Chinese product research and development teams in participating in existing product feature enhancements, iterations, and technical upgrades.

Requirements

  • Solid foundation in Java, familiar with JVM, including memory model, class loading mechanism, and performance optimization.
  • Proficient in multithreading programming, familiar with distributed service development, caching, and message queues.
  • Familiar with at least one relational database, understanding of search engines such as Elastic search (ES).
  • Have a certain business mindset, master the use and troubleshooting abilities of full-link log systems.
  • Passionate about technology, enjoy research, able to quickly grasp new technologies, and maintain close attention to the latest developments in the industry.
  • Good communication and teamwork skills, with strong innovation awareness and business sensitivity.
  • Proactive, strong problem-solving ability, able to provide optimal system solutions according to different scenarios.
  • Prior knowledge or appreciation of Chinese culture or proficiency in the Chinese language is preferred, able to communicate efficiently with Chinese teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

4.) Inventory Control Officer

Location: Kano / Ogun
Employment Type: Full-time

Role Summary

  • You will be responsible for maintaining accurate inventory records, monitoring stock levels, and coordinating with various departments to ensure efficient inventory management.
  • Your attention to detail, strong organizational skills, and ability to work in a fast-paced environment will be key to your success in this role. fintech industry.

Responsibilities

  • Maintain accurate and up-to-date inventory records using inventory management software.
  • Monitor stock levels and anticipate demand to ensure timely replenishment of inventory.
  • Conduct regular inventory audits to reconcile physical stock with recorded quantities.
  • Identify and investigate inventory discrepancies, and take appropriate actions to resolve them.
  • Coordinate with the purchasing department to ensure timely procurement of inventory items.
  • Collaborate with the sales team to forecast inventory needs based on market trends and customer demand.
  • Analyze inventory data to identify slow-moving or obsolete items and propose appropriate actions, such as liquidation or promotions.
  • Implement and enforce inventory control procedures to minimize loss, damage, and theft.
  • Coordinate with the warehouse team to ensure proper storage, labeling, and handling of inventory items.
  • Generate regular reports on inventory levels, stock movements, and other relevant metrics for management review.

Qualifications

  • A minimum of HND in Business Administration, Supply Chain Management, or a related field (or equivalent work experience).
  • Strong attention to detail and excellent organizational skills.
  • Proficient in using inventory management software and MS Office applications.
  • Ability to analyze data, identify trends, and make informed recommendations.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Knowledge of inventory control principles and best practices.
  • Prior experience in inventory control or supply chain management in a financial institution a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

5.) Key Account Associate

Locations: Abuja and Lagos
Schedule: Full-Time

Description 

  • As a Key Account Associate specialized in PalmPay’s suite of products – Point of Sale (POS), Pay With Transfer (PWT), merchant loans, collaboration, and online payment services – your core responsibility revolves around identifying, engaging, and fostering relationships with (key) merchants.
  • Your role is pivotal in showcasing and selling these PalmPay offerings to businesses, aligning their needs with the features and benefits of our diverse range of services.

Key Responsibilities

  • Prospecting: Identify and target key merchants and market segments for POS, PWT, merchant loan, collaboration, and online payment solutions, leveraging various channels like online directories, industry gatherings, and referrals.
  • Merchant Engagement/Visitation: Initiate connections with potential clients, establishing strong rapport, and scheduling meetings or demonstrations to illustrate the advantages of adopting PalmPay’s multifaceted suite of services.
  • Needs Analysis: Conduct comprehensive assessments of clients’ business operations, payment procedures, and pain points to discern specific needs and challenges, offering tailored solutions accordingly.
  • Tailored Presentations: Showcase PalmPay’s suite of services in a compelling manner, highlighting features, functionalities, and potential returns on investment, specifically tailored to each merchant’s (Key, High and Small merchant) requirements.
  • Relationship Cultivation: Forge enduring relationships with key decision-makers within client organizations, showcasing expertise, reliability, and responsiveness.
  • Negotiation and Closure: Negotiate pricing, terms, and agreements to secure successful deals, ensuring satisfaction and compliance with company policies.
  • Collaboration: Work closely with internal teams, such as product development and customer support, to address client queries, offer technical insights, and ensure seamless implementation of the chosen services.

 Required Skills and Experience

  • Proven B2B Sales Background: Demonstrated success in B2B sales, particularly within the payments or tech industry.
  • POS Expertise: Strong familiarity with point-of-sale systems.
  • Exceptional Communication: Outstanding communication and interpersonal skills to engage effectively with merchants and establish enduring connections.
  • Solution-Oriented: Ability to grasp complex business processes and tailor solutions to meet unique client needs.
  • Negotiation Skills: Proficiency in negotiation techniques and a track record of successful deal closures.
  • Self-Motivated Team Player: Self-driven, target-oriented, capable of both independent work and effective collaboration within a team setting

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

6.) Mandarin-Speaking Admin Officer

Location: Ikeja, Lagos
Schedule: Full-Time

Responsibilities

  • Serves as the primary point of administrative contact and liaison with individuals, and institutions on operational matters concerning the Office.
  • Organizes meetings, and other special events as appropriate.
  • Ensure adherence of safety procedures via the reception desk (monitor logbook)
  • Keep updated records of offices expenses and costs.
  • Create a budget for and procurement of front office supplies.
  • Provide adequate support in ensuring the procurement and dispatch of uniforms is done efficiently
  • Ensure service providers for janitorial service, logistics and security services work in line with contract terms.
  • Update calendars and schedule meetings.
  • Provide basic and accurate information in-person and via phone/mail.
  • Vendor management
  • Logistics co-ordination for and from the Support Office
  • Provide Chinese/mandarin translation services between expats
  • Receive and sort external mails/Delivery/Courier daily

Job Requirements

  • BSc in Business Administration or related fields
  • Must have a minimum of 2 to 3 years admin experience.
  • Fluency in Mandarin is essential, with excellent written and verbal communication skills.
  • Good organization, time management and scheduling skills
  • Basic bookkeeping experience, especially in accounts payable/receivable
  • Experiencing using office management software, including word processing software and spreadsheets
  • Typing speed of at least 60 words per minute with few errors
  • Strong problem-solving abilities and excellent communication skills
  • Ability to multitask
  • Interpersonal relationship and Organizational skills
  • Dependability and integrity

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

7.) Online Business Manager (Biller)

Location: Ikeja, Lagos
Schedule: Full-Time

Job Summary

  • We are looking to employ a passion driven and detail-oriented biller online manager to identify business growth opportunities and develop strategies to increase company sales.
  • The Manager is responsible for integrating Businesses to utilize e-payments(Pay with Transfer, Pay with Wallet)offline Payments.
  • Analyzing prospective client database, providing information on our product and services, responding to inquiries, tenders, further developing sales strategies and identifying opportunities to increase organizational efficiency, sustainability and profitability.

Job Description 

  • Deploy Payments(Pay with Transfer, Pay with Wallet,Pay with Bank Card,USSD payments) and Manage relationship with Merchants
  • Explore and onboard key merchants within assigned territory.
  • Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
  • Resolve transaction and application-related issues for merchants.
  • Ensure that merchants are empowered to meet targets.
  • Research new market areas and distribute branding materials to merchants
  • Work closely with the team in visiting, interacting and focusing on client’s needs, proffering solutions and where peculiar challenges are recorded, feedbacks are collected and properly resolved in a timely manner.
  • Work closely with the team to suggest and recommend new initiatives that could improve partners’ experience with the usage of our payment solution.

Requirements 

  • Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
  • Comprehensive understanding of E-payments((Pay with Transfer, Pay with Wallet, Pay with Bank Card,USSD payments)
  • Extremely flexible, result-oriented, and hardworking with a strong track record of success
  • Self-motivated and able to work independently to meet and exceed sales targets
  • Good communication and interpersonal skills.
  • Good knowledge of the business districts of the state.
  • Good Negotiation skills and supervisory ability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

8.) Collections Manager

Location: Oregun, Lagos
Job Schedule: Full time

Job Description

  • We are looking for a results-driven Collection Manager to oversee our collection department and ensure efficient debt recovery.
  • The ideal candidate will have a strong background in collections management, excellent communication skills, and a proven track record of meeting collection targets.

Responsibilities

  • Manage and lead the collection team to achieve departmental goals and objectives.
  • Develop and implement effective collection strategies to maximize debt recovery.
  • Monitor and analyze collection performance metrics, identify trends, and implement improvements as needed.
  • Conduct regular performance evaluations and provide feedback to team members to support their professional development.
  • Collaborate with other departments to streamline collection processes and improve overall efficiency.
  • Handle escalated customer inquiries and complaints in a timely and professional manner.
  • Prepare regular reports on collection activities, including aging reports, delinquency rates, and recovery trends.
  • Stay informed about industry regulations and compliance requirements related to debt collection practices.
  • Ensure adherence to company policies and procedures, as well as regulatory guidelines.

Requirements

  • Bachelor’s Degree in Business Administration, Finance, or related fields(preferred).
  • Proven experience in collections management or a similar role.
  • Minimum of 3 years managerial experience in a loan company.
  • Strong knowledge of debt collection laws and regulations.
  • Excellent leadership and team management skills.
  • Effective communication and negotiation abilities.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Proficiency in Microsoft Office Suite and collection software.
  • Detail-oriented with strong organizational skills.
  • Ability to work under pressure and meet deadlines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

9.) Team Lead – HRIS

Location: Lagos
Employment type: Full-time

Description 

  • The HRIS Team Lead is responsible for overseeing the day-to-day operations of the Human Resources Information System.
  • This role involves managing HR data, ensuring system integrity, providing technical support, and leading HRIS projects.
  • The HRIS Supervisor will collaborate with HR, IT, and other departments to optimize HRIS processes and enhance data-driven decision-making.

Key Responsibilities
System Management:

  • Oversee the administration and maintenance of the HRIS, ensuring data integrity, security, and compliance.
  • Coordinate with IT for system updates, upgrades, and troubleshooting.
  • Monitor system performance and resolve issues promptly.

Data Management:

  • Ensure the accuracy and consistency of HR data.
  • Develop and maintain HRIS reports and dashboards for various stakeholders.
  • Conduct regular audits to ensure data quality and compliance with company policies.

Project Management:

  • Lead HRIS implementation and enhancement projects.
  • Develop project plans, timelines, and budgets.
  • Collaborate with internal stakeholders to define project requirements and objectives.

User Support and Training:

  • Provide technical support and training to HRIS users.
  • Develop user guides, training materials, and conduct training sessions.
  • Act as a point of contact for HRIS-related queries and issues.

Process Improvement:

  • Identify opportunities to streamline HR processes and enhance system functionality.
  • Implement best practices for HRIS usage and management.
  • Collaborate with HR and other departments to improve data-driven HR practices.

Compliance and Reporting:

  • Ensure HRIS practices comply with federal, state, and local regulations.
  • Prepare and submit required regulatory reports and documentation.
  • Support internal and external audits related to HRIS and HR data.

Qualifications

  • Bachelor’s Degree in Human Resources, Information Technology, Business Administration, or a related field.
  • Minimum of 5 years of experience in HRIS administration or a related field.
  • Previous experience in a supervisory or leadership role preferred.
  • Proficiency with HRIS systems.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational skills.
  • Effective communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite, particularly Excel.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

10.) Product Manager, Agent / Merchant Acquiring

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • The Product Manager, Agent/Merchant Acquiring will be responsible for developing merchant product among Agent and Merchant.
  • The ideal candidate needs to be based on the PalmPay POS business in Nigeria and propose their own solutions based on current business problems.
  • In the design of software systems, output documents, improve operating efficiency and customer experience through system design, and assist in completing business indicators.

Duties and Responsibilities

  • Familiar with and master PalmPay’s merchant products (including but not limited to POS, MMO payment, etc.)
  • Responsible for promoting the system design of POS business, including operating tools and Business APP
  • Collect information through merchant communication, market research, etc., and promote internal teams to optimize products and upgrade experience.
  • Monitoring the Rules and Regulations regarding POS product, card transactions and electronic payments.

Qualification & Required Skills

  • Bachelor’s Degree in IT, Computer Science, and other social sciences.
  • 5-10 years of relevant experience, including 2+ years POS product manager experience in Banks, PSPs, MMOs, OEM manufacturers.
  • Great knowledge of financial institutions, bank operations, electronic payment processing flows and the financial networks for processing preferred.
  • Excellent interpersonal and negotiation skills internally or externally.
  • Keen attention to details, strong analytical and problem-solving skills.
  • Ability to prioritize and execute tasks in a time sensitive environment.
  • English must be working level.
  • Provide outstanding customer service.
  • Be proficient in using office software such as PPT and Word;Be proficient in using software design tools, such as Axure, sketch, PS, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

11.) Technical Support Engineer

Location: Ikeja, Lagos
Employment Type: Full Time

Responsibilities

  • Responsible for troubleshooting, answering questions, and quickly resolving technical issues related to local merchant business.
  • Participate in the research and development implementation of requirements for the merchant ERP and onboarding system.
  • Assist local and Chinese product research and development teams in participating in existing product feature enhancements, iterations, and technical upgrades.

Requirements

  • Solid foundation in Java, familiar with JVM, including memory model, class loading mechanism, and performance optimization.
  • Proficient in multithreading programming, familiar with distributed service development, caching, and message queues.
  • Familiar with at least one relational database, understanding of search engines such as Elastic search (ES).
  • Have a certain business mindset, master the use and troubleshooting abilities of full-link log systems.
  • Passionate about technology, enjoy research, able to quickly grasp new technologies, and maintain close attention to the latest developments in the industry.
  • Good communication and teamwork skills, with strong innovation awareness and business sensitivity.
  • Proactive, strong problem-solving ability, able to provide optimal system solutions according to different scenarios.
  • Prior knowledge or appreciation of Chinese culture or proficiency in the Chinese language is preferred, able to communicate efficiently with Chinese teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

12.) Business Development Executive

Location: Nationwide
Job type: Full Time

About the Rol

  • As a Business Development Executive specialized in PalmPay’s suite of products – Point of Sale (POS), Pay with Transfer (PWT), merchant loans, collaboration, and online payment services – your core responsibility revolves around identifying, engaging, and fostering relationships with (key) merchants.
  • Your role is pivotal in showcasing and selling these PALMPAY offerings to businesses, aligning their needs with the features and benefits of our diverse range of services.

Key Responsibilities

  • Market Prospecting: Identify and target key merchants across various market segments for POS, PWT, merchant loans, collaboration, and online payment solutions, leveraging diverse channels such as online directories, industry gatherings, and referrals.
  • Merchant Engagement Strategy: Initiate connections with potential clients, establish strong rapport, and schedule meetings or demonstrations to illustrate the benefits of adopting PalmPay’s comprehensive suite of services.
  • Needs Assessment: Conduct comprehensive assessments of clients’ business operations, payment procedures, and pain points to identify specific needs and challenges, offering tailored solutions accordingly.
  • Customized Presentations: Showcase PalmPay’s services compellingly, highlighting features, functionalities, and potential returns on investment, tailored to each merchant’s (Key, High, and Small Merchant) unique requirements.
  • Relationship Building: Cultivate enduring relationships with key decision-makers within client organizations, demonstrating expertise, reliability, and responsiveness.
  • Negotiation and Closure: Lead negotiations on pricing, terms, and agreements to secure successful deals, ensuring satisfaction and adherence to company policies.
  • Collaborative Implementation: Work closely with internal teams like product development and customer support to address client queries, offer technical insights, and ensure seamless implementation of chosen services.

Required Skills and Experience

  • Proven B2B Sales Background: Demonstrated success in B2B sales, particularly within the payments or tech industry for at least 2 years.
  • POS Expertise: Strong familiarity with point-of-sale systems.
  • Exceptional Communication: Outstanding communication and interpersonal skills to engage effectively with merchants and establish enduring connections.
  • Solution-Oriented: Ability to grasp complex business processes and tailor solutions to meet unique client needs.
  • Negotiation Skills: Proficiency in negotiation techniques and a track record of successful deal closures.
  • Self-Motivated Team Player: Self-driven, target-oriented, capable of both independent work and effective collaboration within a team setting.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

13.) Reconciliation and Settlement Specialist

Location: Ikeja, Lagos
Job type: Full Time

Position Overview

  • We are seeking a highly skilled and detail-oriented Reconciliation and Settlement Specialist to join our Reconciliation team.
  • The Reconciliation and Settlement Specialist will play a critical role in ensuring the accuracy and integrity by reversing transactions, accounts, and statements.
  • This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Responsibilities

  • Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
  • Attend to customer and merchant disputes and ensure prompt resolution.
  • Liaise with banks and aggregators on settlement discrepancies.
  • Identifying, negotiating and closing partnerships deals on direct product offerings.
  • Liaising with switching companies and card schemes on Settlement issues
  • Reconciliation of transactions routed through various payments platforms including POS.
  • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
  • Ensures timely reconciliation of all transactions done on the terminals.
  • Ensure daily validation of transaction posting on system.

Requirements

  • A Bachelor’s Degree or its equivalent
  • Proven experience (at least 3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
  • At least 3 years in Digital Financial Services or banking industry experience
  • Experience with electronic payment systems
  • In-depth knowledge of payment processing- gateways
  • Organization and Time management skills
  • Proficiency in the use of Ms office suites.
  • Excellent communication skills and interpersonal skills.
  • Attention to details and accuracy
  • Strong analytical and problem-solving skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

14.) Head of Human Resources

Location: Ikeja GRA, Lagos
Job type: Full Time

Role Summary

  • We’re looking for an experienced Human Resources Manager who is passionate about our mission of driving financial inclusion in Africa.
  • This role is based in Lagos and our ideal candidate should have excellent communication, organization and management abilities, including the ability to work and function in a multicultural environment and should have experience working in the mobile payments industry to join the local team and provide intuitive and excellent leadership for the HR department.
  • You will be fit for this role if you can evaluate and analyze complex information and you have a natural desire to organize and manage people; and if you can take charge of coordinating an organization’s administration system and general workflows, supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.

  Responsibilities

  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
  • Ensure job descriptions are up to date and compliant with all local, state and federal regulations
  • Develop training materials and performance management programs to help ensure employees understand their job responsibilities
  • Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
  • Investigate employee issues and conflicts and bring them to resolution
  • Ensure the organization’s compliance with local, state and federal regulations
  • Use performance management tools to provide guidance and feedback to the team
  • Ensure all company HR policies are applied consistently
  • Maintain company organization charts and employee directory
  • Partner with management to ensure strategic HR goals are aligned with business initiatives
  • Maintain HR systems and processes
  • Conduct performance and salary reviews
  • Provide support and guidance to HR staff
  • Analyze trends in compensation and benefits
  • Design and implement employee retention strategies

Requirements

  • Bachelor’s or higher academic Degree in Human Resources, Business, or a related field
  • 5-8 years’ experience in a HR Managerial position within an organisation with a large workforce
  • Experience in a Fintech/ Financial institution
  • Strong HR Experience.
  • HR Knowledge: A thorough knowledge of HR laws, regulations, and best practices is essential to ensure legal compliance and effective HR management.

Required Skill Set:

  • Strategic Thinking: The HR Manager should have the ability to align HR practices with the overall strategic goals of our organization. They need to think long-term and understand how HR can contribute to the company’s success.
  • Leadership: The HR Manager will lead a team of HR professionals, so strong leadership skills are essential for managing and motivating staff.
  • Communication: Effective communication is critical, as the HR Manager needs to convey information clearly, listen actively, and interact with employees, management, and external stakeholders.
  • Conflict Resolution: The HR Manager must be skilled in resolving workplace conflicts and disputes, often acting as mediators between employees or between employees and management.
  • Manpower planning: Analyzing the current manpower inventory, making future manpower forecasts, developing employment and training programmes. A solid understanding of hiring practices and talent acquisition, talent and performance management is necessary. The HR Manager is responsible for hiring the right people for our organization.
  • Employee Relations: Managing employee relations, including handling grievances, conducting investigations, and promoting a positive work environment, is a key responsibility.
  • Legal Compliance: Knowledge of labor laws and regulations is crucial to ensure the organization complies with local, state, and federal laws and regulations.
  • Performance Management: The HR Manager is responsible for designing and implementing our performance management systems, including performance appraisals, feedback, and goal setting.
  • Training and Development: Identifying training needs and designing programs for employee development is important for enhancing workforce skills and productivity.
  • Compensation and Benefits: Understanding compensation structures and benefits administration, including health insurance and retirement plans, is critical to attract and retain top talent.
  • Change Management: Our HR Manager will play a role in managing organizational change, helping employees adapt to new processes and structures.
  • Data Analysis: The HR Manager should possess analytical skills to make data-driven decisions, track key metrics, and assess the impact of HR initiatives.
  • Technology Proficiency: Familiarity with HR software and technology tools for payroll, HRIS (Human Resource Information Systems), and recruitment is essential.
  • Problem Solving: The HR Manager needs to be adept at solving complex problems, both in day-to-day HR operations and in addressing broader organizational challenges.
  • Cultural Awareness and Inclusivity: The HR Manager should be culturally aware and sensitive to promoting diversity and inclusion.
  • Project Management: The HR Manager often oversees various HR projects, so project management skills are beneficial.
  • Time Management: The HR Manager Will have a wide range of responsibilities, so effective time management is essential to prioritize tasks and meet deadlines. Talent and Performance Benefits Administration

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

15.) Payroll Specialist

Location: Lagos
Employment Type: Full-time

Role Summary

  • We are seeking an experienced Payroll Specialist who will be responsible for ensuring accurate and timely processing of the company’s payroll.
  • This role involves meticulous attention to detail in calculating wages, preparing and processing payments, and resolving payroll discrepancies. As a payroll specialist, you must be able to use MS Excel with accuracy and efficiency.
  • You must be very good with numbers and can be trusted with sensitive information.
  • You must also possess great communication skills to interact with colleagues and executives.
  • The goal is to ensure personnel receive the correct compensation in a timely manner.

Responsibilities

  • Gather information on hours worked for each employee
  • Calculate the correct amount incorporating overtime, deductions, bonuses
  • Receive approval from upper management for payments when needed
  • Address and resolve employee complaints relating to the payroll system
  • Work with company database programs to process payroll
  • Prepare reports to relevant departments about payroll, company budget and expense
  • Prepare and execute pay orders through an electronic system
  • Administer statements of payment (Pay Slips) to personnel either electronically or on paper
  • Process taxes and payment of employee benefits
  • Keep track of hour rates, wages, compensation benefit rates, new hire information etc.
  • Address issues and questions regarding payroll from employees and superiors
  • Prepare reports for upper management.

Required Skill Set
Must Haves:

  • Bachelor’s Degree in Accounting, Finance, Math & Statistics or related field.
  • 3 years proven experience as payroll specialist or payroll manager
  • Solid understanding of accounting fundamentals and payroll best practices
  • Very good knowledge of legislation and regulations of the field
  • Proficient in MS Office and good knowledge of relevant software and databases
  • Trustworthy with attention to confidentiality
  • Outstanding organizational ability with great attention to detail
  • Excellent communication skills

Desired:

  • Experience in a Fintech/ Financial institution with a relatively large workforce.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

16.) Transfer Service Product Manager / Design Specialist

Location: Lagos
Employment Type: Full-time

Job Description

  • The ideal candidate will be responsible for overseeing the entire product lifecycle of our transfer services, from conception to execution.
  • As a Transfer Service Product Design Specialist, you will play a crucial role in developing and implementing strategies to enhance the efficiency, user experience, and overall performance of our transfer services.
  • This role requires a strategic thinker with excellent communication skills, a deep understanding of market trends, and the ability to collaborate across cross-functional teams.

Responsibilities

  • Drive the growth of PalmPay’s user base and transaction volume in the transfer services sector.
  • Innovate and uncover new, practical applications of transfer products in everyday scenarios.
  • Engage in active user feedback collection, perform detailed analysis of user behavior, and develop accurate user personas.
  • Stay abreast of market innovations, track the latest product trends, and analyze competitor strategies to inform our approach.

Product Design:

  • Assist in the development and management of product roadmaps, ensuring alignment with business goals and market needs.
  • Participate in the agile development process, including planning, refinement, review, and sprint.
  • Prepare and present regular progress reports to the senior product management team.

Market Research:

  • Execute comprehensive market research to pinpoint trends, competitor movements, and potential growth opportunities.
  • Maintain up-to-date knowledge on industry shifts and regulatory changes to ensure PalmPay’s offerings remain competitive and compliant.

Customer Voice and Feedback:

  • Regularly engage with product feedback, collating and analyzing input from targeted user groups to inform product development and enhancement.
  • Translate customer feedback into actionable product requirements and use cases.

Collaboration with International Teams:

  • Collaborate effectively with international technical development, design, and customer support teams, ensuring alignment in business strategies and customer satisfaction.

Job Requirements

  • A Bachelor’s Degree (or higher) in Business, Information Technology, Computer Science or a related discipline, with preference given to candidates with international education or experience.
  • 3-5 years experience in product management with a focus on transfer service or related domains.
  • Proven experience as a Product Manager and Product Design Specialist.
  • A deep understanding of the fintech sector, including knowledge of financial products, market trends, competitors, and the regulatory environment.
  • Exceptional communication skills, both written and verbal, with an ability to convey complex ideas in a clear, persuasive manner.
  • Proactive and able to work effectively in a fast-paced environment.

Preferred Skills:

  • Experience with user-centered design principles and practices.
  • Basic technical knowledge, including an understanding of software development processes.
  • Proficiency in prototype design tools such as Axure, Figma, or similar platforms.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

17.) Senior Motion Graphic Designer

Location: Lagos
Employment Type: Full-time

Job Description

  • To be successful as a senior graphic designer, you should have extensive knowledge of graphic design, styles, and techniques.
  • You should also have experience in implementing marketing campaigns.
  • Ultimately, an excellent senior graphic designer will ensure that the design team promotes the vision of Our company through high-quality graphic content.

Responsibilities

  • Designing graphic content, illustrations, and infographics.
  • Managing graphic designs from conception to delivery.
  • Reviewing junior designers drafts to ensure quality.
  • Generating fresh concepts.
  • Ensuring brand consistency throughout various marketing projects.
  • Liaising between the marketing and design teams to ensure deadlines are met.
  • Keeping up-to-date with industry developments.

Requirements

  • A graphic design qualification or similar.
  • Portfolio with design projects.
  • Proven work experience as a graphic designer.
  • Working experience with image design tools (e.g., Photoshop and Adobe Illustrator).
  • A keen eye for visual details.
  • Aesthetic skills.
  • Ability to meet deadlines and collaborate with team member.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

18.) Chief Information Officer (CIO)

Locations: Lagos
Employment Type: Full-time

Job Summary

  • We are seeking a strategic and visionary Chief Information Officer (CIO) to lead our company’s information technology (IT) department.
  • The ideal candidate will be responsible for overseeing all aspects of our IT infrastructure, systems, and processes, ensuring that they align with the company’s business objectives and support its growth and success.

Responsibilities

  • Formulation of PalmPay’s IT strategies and promoting their realization to achieve the company’s strategic objectives in accordance with the company’s business development plan.
  • Collaborate with business units to understand their needs and challenges, provide IT solutions and support to underpin business operations to achieve business objectives.
  • Integrate the investment of R&D resources, manage the budget, focus on risk and compliance requirements, and ensure the rational and efficient use of resources.
  • Leading directly the planning and implementation of the company’s strategic/major projects to ensure their success.

Requirements

  • Master’s Degree or above, 3+ years of experience in CIO position in a big internet or fintech company, 7+ years of experience in managing a big-scale team;
  • Proficient in technology, familiar with various technology areas, including: software architecture, network security, cloud computing, big data and algorithms, search engine, AI technology, etc., and proficient in all aspects of design and development of software and hardware systems;
  • Possess strong information planning, strategic thinking and innovation ability, familiar with business analysis and business process design, and good sensitivity to technology market;
  • Excellent leadership, pioneering spirit and professional ethics;

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

19.) Operations Manager

Location: Oregun, Lagos
Job Schedule: Full time

Job Description

  • We are looking for a proactive Operations Manager who can drive customer acquisition efforts and ensure the smooth functioning of our operations.
  • The ideal candidate will have a proven track record of implementing strategies to attract new customers and expand our client base while optimizing internal processes for efficiency.

Responsibilities

  • Develop and implement customer acquisition strategies to attract new clients and expand our market reach.
  • Collaborate with the sales and marketing teams to identify target customer segments and develop tailored acquisition plans.
  • Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
  • Establish and maintain relationships with key stakeholders, including potential clients, industry partners, and referral sources.
  • Lead efforts to enhance the customer experience and satisfaction to drive repeat business and referrals.
  • Work closely with the product development team to align offerings with customer needs and preferences.
  • Monitor and analyze customer acquisition metrics to track progress and identify areas for improvement.
  • Develop and execute marketing campaigns and promotional activities to generate leads and convert prospects into customers.
  • Provide training and support to sales and customer service teams to enhance their effectiveness in acquiring and retaining customers.
  • Stay informed about industry trends, best practices, and emerging technologies to stay ahead of the competition.

Qualifications

  • Bachelor’s Degrees in Business Administration, Marketing, or related fields (preferred).
  • Proven experience in operations management with a focus on customer acquisition.
  • Strong knowledge of customer acquisition strategies and techniques.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Proven leadership and team management abilities.
  • Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
  • Detail-oriented with strong organizational skills.
  • Ability to work under pressure and meet deadlines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

20.) Risk Control Manager

Location: Oregun, Lagos
Employment type: Full-time

Job Summary

  • We are looking for a highly skilled Risk Control Manager to oversee our risk management and control processes.
  • The ideal candidate will have a strong background in risk assessment, risk mitigation strategies, and compliance management.
  • The Risk Control Manager will be responsible for identifying potential risks, developing strategies to mitigate those risks, and ensuring compliance with regulatory requirements.

Responsibilities

  • Develop and implement risk management policies and procedures to identify, assess, and mitigate potential risks.
  • Conduct regular risk assessments to identify emerging risks and evaluate existing risk controls.
  • Collaborate with department heads to develop risk mitigation strategies and action plans.
  • Monitor and analyze key risk indicators to assess the effectiveness of risk control measures.
  • Provide guidance and support to business units on risk management best practices.
  • Coordinate with internal and external stakeholders to ensure compliance with regulatory requirements.
  • Conduct training sessions for employees on risk management principles and practices.
  • Prepare reports and presentations on risk management activities and findings for senior management.
  • Stay informed about industry trends, regulatory changes, and best practices in risk management.
  • Lead investigations into risk-related incidents and develop corrective actions to prevent recurrence.

Requirements

  • Bachelor’s degree in business administration, finance, risk management, or related field (preferred).
  • Proven experience in risk management, risk control, or a related field.
  • Minimum of 3 years experience in a financial institution.
  • Strong knowledge of risk assessment methodologies and risk mitigation strategies.
  • Familiarity with regulatory requirements related to risk management (e.g., SOX, GDPR, etc.).
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal abilities.
  • Strong leadership and team management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online